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Oct 17, 2025
How to respond to negative reviews: A guide to reputation management
Learn how to respond to negative Google and Facebook reviews in a way that preserves your brand reputation and turns criticism into trust.
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Learn how to respond to negative Google and Facebook reviews in a way that preserves your brand reputation and turns criticism into trust.
Oct 17, 2025
Learn how to respond to negative Google and Facebook reviews in a way that preserves your brand reputation and turns criticism into trust.
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Oct 15, 2025
Home service leads go cold fast, often before your team even sees them. Learn how AI for home services automates lead capture, instant responses, and follow-up to boost conversions and stop missed opportunities from draining your marketing ROI.
Oct 7, 2025
The hidden costs of technician turnover add up quickly, often becoming one of the biggest financial drains for HVAC businesses. Find out how to prevent it.
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Oct 1, 2025
Applause CEO Taylor Olson outlines a new growth model for home services companies looking to increase profits quickly and efficiently: service-led growth (SLG).
Aug 21, 2025
Explore the best employee engagement platforms for home services in 2025. Compare Applause, WorkWave, Housecall Pro, ServiceTitan, and PerformYard.
Aug 20, 2025
Micromanaging field service techs kills morale and growth. Learn how using Scorecards create clarity, autonomy, and real performance improvements without surveillance. Step by step guidance for field teams.
Aug 19, 2025
Learn what makes rewards motivating and fair for field teams. Use basic psychology to design incentives that improve performance and retention.
Aug 14, 2025
Discover the 5 key technician performance metrics every home service business must track—NPS, time on-site, reservice rate, driving score, and reviews.
Aug 13, 2025
Learn more about the Scorecard model, and how to align technician metrics to what customers value. Build a scorecard that improves service quality, safety, and upsell integrity.
Aug 12, 2025
Learn more about how follow up drives reviews, referrals, and repeat bookings. This blog covers a simple process for post visit texts and surveys that customers welcome.
Jul 15, 2025
Discover why modern field-service teams need scorecards to track, motivate, and reward technicians and how the right system drives retention and business growth.
Jul 7, 2025
Understand tax free tipping options, pros and cons, and policy guidance for field teams. Practical, compliant considerations for home service business owners.