Real-Time Rewards & Insights for HVAC

Track Performance. Reward Excellence. Grow Your Business

In HVAC, every service call is a chance to demonstrate skill, build trust, and strengthen your reputation. Applause gives your team real-time visibility into key performance metrics, aligns everyone on what matters most, and rewards technicians for hitting their targets.

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An image of a service technician fixing an air conditioner.

Trusted by 30,000+ service professionals

Track performance. Align your team with business goals. Grow your HVAC business.

SCORECARDS

Performance tracking updated in real-time

Ditch manually updated whiteboards and give your team real-time scorecards that track KPIs like job completion, production value, driving score, and more. Keep everyone aligned on priorities, track historical progress, and automatically recognize top performers when goals are achieved.

PERFORMANCE INCENTIVES

Motivate technicians to excel

Applause links performance to instant bonuses, encouraging technicians to take pride in their work. Focus on craftsmanship, consistency, and service excellence while building a motivated, high-performing team.

NET PROMOTER SCORE

Measure satisfaction and improve service

Capture real-time customer feedback after every job with automated NPS surveys. Applause helps HVAC teams respond quickly to issues, identify opportunities for improvement, and leverage satisfied customers for referrals and repeat business.

REVIEWS

Build your brand with every service

Even if your HVAC team already earns strong reviews, Applause ensures your best work is recognized online. Automated follow-ups and AI-powered responses engage customers instantly, strengthening your reputation, attracting new business, and turning excellent service into measurable growth.

How it Works

Connect Your Systems

Pull data from your CRM, dispatch, and review sources into Applause for a single, real-time view of performance and customer feedback.

Set Goals That Move Your Business

Replace whiteboards and spreadsheets with dynamic performance scorecards that show each tech exactly where they stand.

Reward Outstanding Performance

Trigger performance incentives instantly when a technician hits the metrics that move your business, reinforcing great work when it matters most.

Engage Customers at the Right Moment

Automate perfectly-timed requests for reviews, referrals, upsells, or tips, right when your customers are most satisfied. Every message is linked back to the individual tech or team who delivered the experience, making it personal and impactful.

Turn Exceptional Service into Real Growth

Exceptional service doesn’t just earn loyalty, it drives growth. With engaged techs, satisfied customers, and intelligent outreach, get more five-star reviews, boost new and repeat business, and earn higher customer lifetime value - all on autopilot.