Resource Library

Applause at Pestworld 2025: Top tips for reducing technician turnover
Blog
How to improve technician performance with competitions
Blog
How to actually change technician behavior with scorecards
Research & Reports
The Peak Season Playbook
Research & Reports
Anthem Pest Control Simplifies Performance Tracking with Applause
Customer Stories
From pipes to praise: how Royal Plumbing achieved a 180% surge in Google reviews
Customer Stories
How RealGreen Founder Joe Kucik Leveraged Applause to Get 10K+ Reviews for ExperiGreen
Customer Stories
Recognize, Retain, and Revolutionize: Motivate Your Team Beyond the Field
Webinar
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Blog ArticlesWebinarsResearch & EbooksCustomer Stories

Blog Articles

Applause at Pestworld 2025: Top tips for reducing technician turnover

Learn five proven strategies to reduce technician turnover by 20%. From hiring smarter to real-time recognition, discover how leading pest control teams boost retention and performance.

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How to improve technician performance with competitions

There's a new way to motivate technicians to do their best work: competitions. Find out how friendly competition can push your technicians to perform at their peak. Plus, we outline the simplest way to run contests and reward winners.

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How to respond to negative reviews: A guide to reputation management

Learn how to respond to negative Google and Facebook reviews in a way that preserves your brand reputation and turns criticism into trust.

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Webinars

Service-Led Growth: The new business model for faster growth

In this webinar, you’ll learn about the Service-Led Growth (SLG) framework, built around the idea that true, sustainable growth comes from how high-quality, effective, and easy to refer your technicians are.

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Recognize, Retain, and Revolutionize: Motivate Your Team Beyond the Field

In this webinar, you’ll learn how recognition and balanced incentives can transform employee performance and retention

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Retain Your Techs without Breaking the Bank

An Appluase webinar covering practical retention strategies that fit your budget. Improve morale, reduce churn, and raise service quality.

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Research & Ebooks

Performance Incentives
Technician scorecards
Retention
5-star reviews
HVAC

The Growth Pyramid: How Great Websites and Great Reviews Build a Foundation for Success

The Growth Pyramid is a proven framework for building a scalable foundation, one that turns your website, reviews, and team performance into a system for predictable, compounding growth.

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Electrical
Lawn Care
HVAC
Plumbing
Pest Control

How to actually change technician behavior with scorecards

Get a step-by-step guide to reliably improving technician behavior, boosting reviews, and optimizing customer satisfaction with scorecards.

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Plumbing
Pest Control
Lawn Care
HVAC
Electrical

How to generate real 5-Star reviews

Discover proven strategies to build trust, boost 5-star reviews, climb local rankings, and attract loyal customers and top talent for your home services business.

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Customer Stories

HVAC
Plumbing
Performance Incentives
5-star reviews

How Alaskan Air Conditioning and Heating Achieved a 23% Conversion Rate on Reviews

Alaskan Air Conditioning & Heating replaced manual review tracking with automated requests, instant technician bonuses, and simplified payroll.

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Pest Control
5-star reviews
Tip collection

How Advantage Pest Management Drove 266% More Reviews and Maintained 100% Employee Retention

By automating reviews, NPS, tipping, and bonuses, Advantage Pest Management turned customer feedback into a powerful driver of growth.

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Lawn Care
NPS & CSAT

How Turf Masters Stops Customer Churn Before it Starts with Real-Time Feedback from Applause

Turf Masters uses real-time NPS Scores from Applause to drive smarter service.

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