Performance Incentive Software for 30K+ Service Pros

Drive employee behavior that delivers real results

Technician Scorecards

Make performance visible and rewarding. Keep teams focused, aligned, and driven with goal-based scorecards, without the need for manual tracking.

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Performance Incentives

Build team incentives that are tied to company goals. Use bonuses to improve attendance, increase upsells, celebrate work anniversaries, or any other performance-based initiative.

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Grow Reviews

Effortlessly collect reviews and improve your online reputation. Incentivize employees to get more reviews through automated bonuses.

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Improve NPS

Increase customer retention by measuring, analyzing, and improving Net Promoter Scores. Rank your team's individual scores and reward high performers.

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Digital Tips

Create a constant feedback loop by enabling digital tips. Pre-screen customers so only the most satisfied can leave a tip. Show technicians that good service pays, and let them see client feedback and cash out in real-time.

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Employee App

Supercharge technician motivation by distributing tips and bonuses in real-time. When great service is rewarded immediately, technician performance elevates to a new level.

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Industries we work with

We provide dozens of CRM integrations that connect directly with your Applause account

Motivate Your Team. Multiply Your Growth.

Applause customers see 7× more reviews and 25% lower turnover. Let’s turn your service excellence into measurable growth.

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How it Works

Connect Your Systems

Pull data from your CRM, dispatch, and review sources into Applause for a single, real-time view of performance and customer feedback.

Set Goals That Move Your Business

Replace whiteboards and spreadsheets with dynamic performance scorecards that show each tech exactly where they stand.

Reward Outstanding Performance

Trigger performance incentives instantly when a technician hits the metrics that move your business, reinforcing great work when it matters most.

Engage Customers at the Right Moment

Automate perfectly-timed requests for reviews, referrals, upsells, or tips, right when your customers are most satisfied. Every message is linked back to the individual tech or team who delivered the experience, making it personal and impactful.

Turn Exceptional Service into Real Growth

Exceptional service doesn’t just earn loyalty, it drives growth. With engaged techs, satisfied customers, and intelligent outreach, get more five-star reviews, boost new and repeat business, and earn higher customer lifetime value - all on autopilot.